Commercial Disclosure
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Legal Name
Joshua Ryan Hara
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Address
As this is a sole proprietorship, the address will be disclosed without delay upon request.
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Phone Number
As this is a sole proprietorship, the phone number will be disclosed without delay upon request.
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Business Hours
6:00 PM - 11:00 PM Japan Standard Time (including weekends)
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Email Address
shop@thatoneguild.net
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Head of Operations
Joshua Ryan Hara
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Additional Fees
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Shipping costs are included in the cart before payment. No additional fees apply.
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Exchange & Return Policy
Returns & Exchanges due to Customer Preference
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All sales are final. Returns are not accepted unless an item is damaged during shipping or has a manufacturing defect.
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If your item arrives damaged or is lost in transit, please contact us promptly at shop@thatoneguild.net.
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Damaged or lost items will be replaced or refunded if a replacement is unavailable.
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Returns & Exchanges for Defective Products or Services
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For defective items, please contact us at shop@thatoneguild.net. We will provide a refund or exchange at our expense.
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Delivery Times
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Orders will be processed within 2-5 business days after payment.
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Delivery times depend on transit and customs processing.
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Accepted Payment Methods
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Paypal
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Credit cards (via Stripe).
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Payment Period
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Payments are processed immediately upon order placement.
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Price
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Prices, including consumption tax, are listed on each product page.